In this relentless digital age, companies are striving beyond standard automation to release a competitive edge with "Agentic AI." In contrast to standard Robotic Process Automation (RPA) that automates routine tasks according to fixed rules, agentic automation equips AI agents to read context, define objectives, learn, and act independently with little human intervention. This next generation move allows companies not only to automate but to turn each workflow into self-driving, self-optimizing, and resilient in evolving business conditions.
How Agentic Automation Is Supercharging the Future of Everyday Tech – Find what’s behind the buzz!
Imagine a virtual workforce that not only works diligently from a script but can perceive the world, reason, and adjust in real time - that's what automation delivers. By shifting from fixed rules to dynamic reasonings, these AI agents learn and improve continuously, whether it's handling compliance tickets or getting through tricky customer questions. This level of autonomy supercharges efficiency and agility, exactly what today’s fast-paced, unpredictable markets demand. Imagine your business running smoothly 24/7, with fewer errors, instant insights, and the ability to scale effortlessly. Results? No more bottlenecks holding you back. Our clients have seen up to 40% faster ticket resolutions and a sharp drop in missed compliance deadlines, turning into real cost savings and unmatched operational flexibility.
Market Trends Shaping India’s Future: Insights, rather opportunities?
Across the world, agentic automation is redefining work for the future, forming the backbone of digital transformation. In India, visionary IT service leaders and businesses are racing to embrace this technology, incorporating it into everything from healthcare and finance to logistics and government services. The capacity of agentic AI to execute intricate, context-driven workflows allows businesses to automate processes once considered "too nuanced" for automation, making Indian IT the world's innovation hub. As digital-first approaches intensify, automation is no longer a nice-to-have—it's a must, for next-generation growth!
Our Company's Unique Expertise
At Sopra Steria, agentic automation isn’t a catchphrase; it’s being tried with actual customer problems and pain points. We've leveraged top platforms such as UiPath and Microsoft Power Automate, providing enterprise-sized solutions that bring together legacy IT, cloud, and AI/ML pipelines. We leverage enterprise-ready LLM models and customize them through training to meet specific customer requirements. This becomes a simple GTM without spending a fortune on creation and validation. Our custom frameworks and accelerators provide smooth API-based integration, quick deployment, and strong security, making us a reliable digital transformation partner. As partners of choice with UiPath, Microsoft, and other RPA industry leaders, we bring best-in-class skills to each engagement.
Success Story: Agent Hack Community Favorite
We demonstrated our commitment to innovation at the UiPath Agent Hack, proudly taking home the Community Favorite Award in the Testing category. Our winning solution was brought together by two powerful, self-sustaining agents that seamlessly collaborated to deliver outstanding results:
- Compliance Agent: Performs automated compliance checks, verifies results, and creates ITSM tickets upon finding issues.
- Ticket Agent: Consumes ticket information, utilizes LLMs for pre-cleaning and content understanding, runs mapped RPA workflows, or passes it to a human-in-the-loop if necessary.
These smart agents take charge by updating your tickets, delivering prompt resolutions, and keeping all stakeholders in the loop—ensuring smooth, end-to-end process management right at your fingertips. This multi-agent orchestration not only improved resolution accuracy and speed but also raised a bar for intelligent automation in the industry.
What’s for the future?
At Sopra Steria, we see agentic automation as the key to autonomous businesses and hyper-automation. We invest in ongoing development of talent, AI research, and strategic collaborations that allow our clients to surf the waves of digital acceleration. As the world changes, our aspiration is to help enable self-driving business operations, where AI and humans collaborate to achieve smarter, faster, and more moral results.
The journey is just beginning, join hands in shaping the future with Agentic AI and be a catalyst for tomorrow’s breakthroughs.